We offer a 7-day return policy, meaning you have 7 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it – unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@zahralab.com

If your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

You can always reach out to us at info@zahralab.com for any return-related questions.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalised items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you’re unsure about your item, feel free to contact us before making your return request.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return your current item. Once your return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us via Live Chat or at info@zahralab.com